Umega's success is down to our fantastic people, our culture and the way we work. We put our team at the heart of everything we do. We understand we are a ‘people business’ and our success depends on the strength of our team so our staff’s mindset and engagement is crucial in delivering outstanding customer service and helping us define what a great letting agency is. We constantly strive to make Umega an outstanding place to work. If our team love coming to work and love the job they do, our customers will love what we do. Simple! Oh, we also do the 'easy' stuff; fruit and treats in the office, days off for birthdays, private healthcare and plenty fun times together.
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Good business to us means building a company that our team, tenants and landlords are proud of.
This starts with delivering an excellent letting service that we continually adapt, improve and innovate within. When we step back and look at the private rented sector we see huge areas for improvement and we seek to bring about change by creating an outstanding example of what a letting business should be: one that looks after its team, tenants, landlords, suppliers and wider stakeholder communities.
When we take this approach more broadly outside of our sector, we recognise that we have an opportunity to set an example of good business not just within our sector but for all small businesses in the country. That’s why every year we will take steps to make us a better employer for our team and a more engaged organisation with our wider stakeholder groups.
We are one of only a few Investors in People and Investors in Young People accredited employers. We take time to develop each member of our team and we are continually reviewing our learning and development programs on an individual basis. We have strict performance management processes to ensure a high level of motivation in our culture and to ensure a path is laid out for each member of the team and to ensure they continually learn and develop during their time with Umega. We encourage our staff to innovate in new ways to improve Umega and put their ideas into action whenever we can.
The Umega Staff Property Fund is an investment fund created for the Umega team. 20% of all Umega profits are ring-fenced and invested in rental property by our team which they own and manage. It’s a gift to our team for being the very best there is. Over the next decade we will build a property portfolio with our outstanding team, giving them huge amounts of experience of being landlords themselves and giving them a substantial financial gain. The staff property fund gives every member of our team a financial stake in the success of our business. This improves engagement in delivering outstanding customer service to our landlords and tenants and to continually look at how we can improve our business and our service. On top of that, our staff property fund is an effective development exercise, ensuring our team ‘think’ like landlords, with the whole team being involved in sourcing, buying, letting and managing the properties owned by the fund, they better understand the decisions our landlords face. The Umega staff property fund helps us attract, retain and develop the very best people.