Tenants in Edinburgh – Our Tenant Philosophy
Our tenant philosophy is simple. Our tenants are crucial to the smooth running of our business. Happy tenants make our working day a pleasant one and longer tenancies mean happy landlords and a happy letting agency. Our years of experience have taught us that communication and responsiveness is key. While it is important for us to be proactive in things like property health checks and market reviews, it is when our tenants need us that define whether we succeed or fail as a letting agent.
The first thing we do is make ourselves as accessible as possible to our tenants. All members of our team have profile pages on our website explaining what each of us does and providing contact details. Tenants can come to see us at our Marchmont HQ or contact us using phone, email, social media or web chat live on our website. When the office is closed in the evenings and weekends, we have an out of hours receptionist service to help deal with basic enquiries and contact our on-call Property Managers should the need arise. We are very proud of our services for flat, house, accommodation & Tenants in Edinburgh.
We aim to respond to all non-urgent queries within one working day. It will usually be quicker than this and we have protocols in place to escalate urgent issues to ensure they are turned around pronto. Once an issue has been reported, we’ll make sure it gets to the right person in our team and they’ll get to work fast to ensure the issue is resolved to our tenant’s satisfaction and closed off quickly. That’s it. The secret of our success is our ability to mobilize and resolve things quickly – we didn’t say it was a very exciting secret, but it’s effective!