At Umega Lettings we’re very proud of the service we provide. We work very hard to constantly fine tune our service in order to retain our reputation as Edinburgh’s favourite letting agent. We offer our letting services to a wide range of landlords from landlords looking to rent out their property while they travel abroad for a year, through to portfolio landlords and investment companies with large portfolios of properties throughout Edinburgh. We therefore have a lot of different landlords to keep happy! How do we do this? Well, it boils down to communication. We are a customer services business and in order to reach the dizzy heights of being Edinburgh’s favorite letting agent we have to deliver outstanding customer service levels to our landlords. A crucial part of this is communication. Communication is at the heart of what we do – we need to make sure landlords and tenants can get through to us! From online live chat, to designated property managers, to a well-stocked telephone answering team an strict call back response times; these all contribute to ensure our customers get through to us and we continue to deliver outstanding customer service levels….and retain our title of Edinburgh’s favourite letting agent. Landlords can expect their first glimpse of our high levels of customer service even before they experience our letting services, if they instruct Umega Lettings to provide our investment and acquisition service. We work tirelessly on behalf of landlords looking to purchase their first property investment or to make a further acquisition to their expanding property portfolio. We survey the market for any properties that meet your investment criteria and assist in providing advice on any properties we believe are worth acquiring. Once a property is purchased it is passed onto our marketing team who will carry out our letting service to the same high standard. So, if you are a landlord looking to purchase an investment property or if you are a tenant looking for a letting agent that will take care of you, contact Umega Lettings and help us continue to develop our reputation as Edinburgh’s favourite letting agent.