We’re Neil and Andy, the guys who started Umega Lettings. We’ve been best buds since we were little. We grew up in Edinburgh, left home and became tenants. Like so many others we were ripped off, suffered poor service and were kept in the dark by our letting agents. We discovered landlords were receiving the same treatment so in 2007 we started Umega Lettings.
Our agency abandons the historic behaviours common within our sector where tenants and landlords are exploited. Our service will always improve through innovating and not accepting ‘good enough’. We’re creating an outstanding place to work and our commitment to culture and service has helped us grow from humble beginnings to now serving thousands of landlords and tenants and being crowned Residential Lettings Team of the Year at the 2018 and 2019 Scottish Home Awards.
We’re so, so proud of our business, our team and our growing reputation. As our employee and customer base has grown, so has our appetite and ability to do more. We have an opportunity and a responsibility to continue to progress and increase our impact as a sector-leading company and world-class employer and we are grabbing this opportunity with both hands.
We do business better and we’re happy to talk about it.
We constantly strive to understand and deliver a better service and experience for our customers. We are disciplined in the way we work, giving us the freedom space and courage to experiment and push the boundaries.
There is no secret sauce as to why our customers trust us. It comes from being open in the way we work, communicate and show our vulnerabilities. We do not work in fear or worry about what might happen when we give over our true selves in bucket loads.
Even when we are at the top of our game, we look at how we can improve our service and our approach. We want our team to be brave, play, experiment and ultimately find better ways of doing things for our customers. We can always do more.
Our tenants, landlords and employees will not be with us forever and we place a high value on the time they are with us. During every tenant’s time with us, we work to ensure their home is their sanctuary. For landlords, absolute confidence their property is in the best possible hands. For our team, every employee will leave Umega, not just a better professional, but with a better understanding of what they want from life.
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We started from humble beginnings in a small office in Corstorphine and have grown steadily since 2007 to earning the reputation as Scotland’s leading letting agency, recognised in 2018 and 2019 as Scotland’s Residential Letting team of the year at our industry’s major awards. Take a look at our story so far;
Burst through 600 customer Google reviews at an average score of 4.7 stars
Became the highest rated letting agent in the UK on Google
Crowned Residential Letting Team of the Year at the Scottish Home Awards for 2nd year running
Opened our new Quartermile Headquarters
Reach 1,000 properties under management milestone
Won Letting team of the year at the Herald Property Awards
Won Residential Letting Team of the Year at the Scottish Home Awards
Letting Agent Registration Commences in Scotland
PRT (Private Rented Tenancy) launched in Scotland
Became Investors in People Silver Accredited
Umega Quartermile opens for business
Launch Staff Property Fund - a world first!
Become recommended letting agent for Quartermile
Acquire Edinburgh letting agent Edinburgh City Pads
Become a B Corp Accredited business using business as a force for good - the first accredited private company in Scotland
Umega Maintenance completes its first job
Joined ARLA (Association of Residential Lettings) Regulated, Safe Agent accredited and members of The Property Ombudsman
Acquire Edinburgh letting agent Help4Lettings
Earned Investors in People and Investors in Young People accreditations
Scottish Government introduces compulsory Tenancy Deposit Scheme
Move in to our Marchmont HQ
The start of a year spent in our old Bruntsfield office
A change of name and rebrand as Umega Lettings
Landlord Register introduced in Scotland
Links Property Management is born in Corstorphine
So there you have it. That’s how we got to where we are today, thanks to our incredible employees, landlords and tenants.
We’ll continue to set high standards in our sector, leading by example for others to follow, in the belief that the ripple effects of our approach will be felt throughout the Private Rented Sector.
We’re always looking for amazing individuals who share our excitement and vision for our sector to join our tribe either as employees, landlords or tenants.