It’s over 4 months since we altered the way we work due to the restrictions and health risks posed by Coronavirus.

During that time, we’ve continually reviewed and made changes to the way we work to keep our employees and customers safe and comfortable, and play our part in reducing the number of Coronavirus infections in the country. The latest phasing of the Scottish Government’s guidance gives us more options in how we provide different aspects of our service. Here are the details on how we are currently meeting the needs of our customers and team.


Available Property Viewings

There is a high volume of available rental properties on the market and we expect this to be the case for the rest of the summer. We put properties on the market once they are vacant and provide a video viewing with voiceover of the property to give the large number of prospective tenants a clear and current online impression of what the property is like. For many prospective tenants, this is all they need to make an offer on a property and we support this as it reduces the number of face-to-face meetings that our customers and team need to make. We also provide face-to-face (safe and socially distant) viewings where a prospective tenant has viewed the property online, discussed the property with a member of our team and would like to physically see it before making an offer.


Applications & Lease Signings

Our whole application and lease signing process is carried out remotely and online. Through the use of market leading solutions like AmiqusID and Signable we are able to check identities, credit scores, references and sign all tenancy documents electronically. Prospective tenants and their landlords discuss the details of an upcoming tenancy with their member of our team over the phone or on Zoom. The only time we need to meet face-to-face with new tenants prior to moving in is to collect the keys.


Our Office is Open for Appointments

The majority of our team continues to work very successfully remotely. We have a small number of the team in the office each day to take care of key handling for our customers and contractors. We are not currently accommodating customer visits to our office without an appointment. If you would like to meet face-to-face with a member of our team then please get in touch and we can arrange this with you in our office or out at a property. Our whole team is working and ready to help.


Repairs in Tenanted Properties

For most of lockdown, the government advice and our policy has been to only order work in a tenanted property if it was urgent. This advice has now been lifted by the Scottish Government and we are carrying out non-essential repairs and updating legal certificates in all of our tenanted properties. This can take place provided social distancing and hygiene measures are observed at the property, and nobody is displaying any Coronavirus symptoms.


Looking Ahead

The infection statistics in Scotland are very encouraging and we expect to continue to adapt to the relaxation of the restrictions advised by the government in the short to medium-term. Looking ahead over the next 6 months and into 2021, we are prepared for restrictions to be raised again if the infection statistics start to climb. Whatever happens, we will continue to offer a full letting and management service to the high standard our customers expect of us and trust us to deliver.