Are your customer service skills worthy of a gold medal? We might just have the job for you!
We’re looking for a positive people person who loves building rapport and meeting a variety of people on a daily basis. If you strive for outstanding performance at every turn and see challenge as an opportunity to shine then read on for more info about this fantastic opportunity to join Edinburgh’s most exciting letting agent! We’re not your average letting business. We do things differently, we work hard and we put our landlords and tenants at the heart of all we do.
You will be fully responsible for the marketing activity for new business properties – this includes booking and carrying out viewings, providing quality feedback to landlords, managing rental offers and negotiating tenancies between landlords and potential tenants. You will work closely with our New Business Coordinators to ensure our landlords, applicants and new tenants get the best possible experience. You’ll also work closely with our team of Letting Administrators who will process applications and references for your lets. You will be fully accountable for “time to let” measures for properties in your care during the marketing period, therefore you’ll be expected to keep on top of your workload, monitor interest and feedback for your properties, manage expectations of landlords, tenants and colleagues and make sound decisions about the best course of action for your properties. You’ll need to be able to work well with colleagues in other teams when required to get properties over the line. This might be our New Business relationship managers, Property Managers, other Letting Negotiators or our in-house Maintenance Team – whatever you think is required for a successful landlord and tenant negotiation.
From time to time you may be required to work outside of normal office hours.
ROLES AND RESPONSIBILITIES
- Managing properties during the marketing period;
- Listing properties on the market accurately
- Booking and conducting viewings efficiently and effectively
- Providing regular feedback to landlord clients about their property
- Full responsibility for “time to let” measures for your properties
- Negotiating tenancies;
- Provisionally vetting potential tenants
- Handling offers to let in a timely manner
- Negotiating lease terms with landlords and potential tenants
- Conducting move-in appointments with tenants
WE ARE LOOKING FOR
- Confidence dealing with a variety of people on many levels
- Proven experience in a professional customer service environment is essential (minimum 2 years)
- A great team player
- Ability to multi-task
- A pro-active approach to self-development
- Driving license required
WHO WE ARE
Umega Lettings is a forward-thinking company and our four core values make Umega a great place to work;
Upbeat – Be positive
Offbeat – Be playful, different and question things
Upfront – Be open and clear
Progress – Be adaptive and always looking to improve, never stand still
This role involves being an important part of our busy and exciting letting business. We hold high standards and work in a way that mean our clients love dealing with us. We run open-book management and ensure that everyone who works here receives a business education to support their career progression. An important aspect of this is using a share of profits to grow a staff owned property portfolio that you will help grow, manage and benefit from. We are a company that is progressing fast and have big, game-changing plans for the future. This is a great opportunity to play an important part in this journey.
Salary: £17,500 – £23,000 p.a. depending on experience.
Start date: As soon as you are available.
Apply by sending your CV and covering letter to Danielle Kerr: [email protected]