Please supply a fantastic cover letter saying what you can bring to Umega and why you feel our company and this role is for you. We’d also love to hear your thoughts on how we can continue in our mission to smash negative stereotypes of letting agencies (applications without covering letters will not be considered).

Do you ever feel like your superhero efforts are invisible because you don’t have a cape on your back? At Umega Lettings we recognise that not all heroes wear capes, and our fab team of Relationship Managers are a great example!

We’re looking for service superheroes from all backgrounds to join our award-winning team to help us smash the negative stereotypes in our industry. It doesn’t matter if you have property experience or not (we can teach you that stuff), what matters is that you have a winning personality, amazing positive attitude and that you’re driven to provide outstanding service at every turn.

This is not your average property management role. We do things a little differently here at Umega and we are looking for someone with a genuine interest in people who understand that the Umega family includes our tenants and landlords too. We are a growing company and our success is based on the belief that we are a people business, not a property business which is why we are known as Relationship Managers. If you can deliver exceptional customer service, we can give you the tools and training you need to handle the responsibility for a portfolio of residential property; managing tenants and landlord’s experiences throughout their Umega journey. You will enjoy getting out of the office visiting all sorts of properties and meeting people from all over the world and be able to thrive in a fast-paced role. The biggest part of your job will be building strong relationships with tenants and landlords and external contractors to make sure that homes are well maintained, and people are well looked after.

In return for your hard work we will invest in your training and development and welcome you wholeheartedly into the Umega Family. Your tenants and landlords will love working with you, and you’ll love working with us!

PERSONALITY

  • A positive and patient attitude, treating others as you’d wish to be treated
  • A natural problem-solver who is able to stay calm in tricky situations
  • Possess the ability to find the ‘win-win’ and reach the best outcome for everyone
  • Reliable, disciplined, methodical, organized, and goal-driven
  • Good negotiating skills and comfortable having challenging conversations

DESIRED SKILLS AND EXPERIENCE

  • At least 5 years’ experience delivering great customer service and experience in building trusting and rewarding relationships with clients and customers alike
  • Desire to gain a professional letting qualification with ARLA (all funded by us!)
  • Tech savvy
  • A full UK driving license is essential

THE COMPANY

Umega Lettings is a forward-thinking company and our four core values make Umega a great place to work;

Positive – Look at solutions and work together

Playful – Be yourself, professional but fun

Open – Ask for help and admit mistakes

Progress – Be adaptive and always looking to improve, never stand still

We hold high standards and work in a way that mean our clients love dealing with us. We run open-book management and ensure that everyone who works here receives a business education to support their progression in lettings. An important aspect of this is using a share of profits to grow a staff-owned property portfolio that you will help grow, manage and benefit from. We are a company that is progressing fast and have big, game-changing plans for the future. This is a great opportunity to play a pivotal role in this journey. Visit our website to find out more about what makes Umega a great place to work!

Closing Date: Friday 9th August 2019

Please note we will only respond to successful applicants after this date.

Job Types: Full-time, Permanent

Salary: £22,000.00 to £25,000.00 /year

Experience:

  • customer service: 5 years (Preferred)

Licence:

  • UK Clean driving (Required)

Please send your application (CV + Cover Letter) to [email protected]