Are you the customer service superhero Umega Lettings needs?

We’re looking for a positive people person who loves building rapport and meeting a variety of people on a daily basis. If you strive for outstanding performance at every turn and see challenge as an opportunity to shine then read on for more information about this fantastic opportunity to join Edinburgh’s most exciting letting agent! We’re not your average letting business. We do things differently, we work hard and we put our landlords and tenants at the heart of all we do.

This role sits within our Lettings Team, supporting our New Business Team who bring on a high volume of properties each month. You will be fully responsible for the marketing and lettings activity for new business properties – this includes booking and carrying out viewings, providing regular quality feedback to landlords, managing rental offers and negotiating tenancies with landlords and potential tenants. You will work closely with our New Business Coordinators to ensure our new landlords get the best possible start to their relationship with Umega. You’ll also work with our team of Letting Adminstrators who will process applications and references for your lets. You will be fully accountable for properties in your care during the marketing period, therefore you’ll be expected to keep on top of your workload, monitor interest and feedback for your properties, manage expectations of landlords, tenants and colleagues and make sound decisions about the best course of action for the properties in your care.

From time to time you may be required to work outside of normal office hours.

ROLES AND RESPONSIBILITIES
Managing properties during the marketing period;
• Listing properties on the market accurately
• Booking and conducting viewings efficiently and effectively
• Providing regular feedback to landlord clients about their property
• Ensuring your properties are let within good timescales
Negotiating tenancies;
• Provisionally vetting potential tenants
• Handling offers to let in a timely manner
• Negotiating lease terms with landlords and potential tenants
• Conducting move-in appointments with tenants

WE ARE LOOKING FOR
• Relevant customer service experience (minimum 2 years)
• Confidence dealing with a variety of people on many levels
• Exceptional customer service skills – proven experience is essential
• A great team player
• Ability to multi-task
• A pro-active approach to self-development
• Driving license required

WHO WE ARE
Umega Lettings is a forward-thinking company and the winners of the Residential Letting Team of the Year 2018 at the Scottish Home Awards. Our mission is to smash negative stereotypes of letting agents and be a great place to work! Our four core values are at the heart of what we do;
Upbeat – Be positive
Offbeat – Be playful, different and question things
Upfront – Be open and clear
Progress – Be adaptive and always looking to improve, never stand still

This role involves being an important part of our busy and exciting letting business. We hold high standards and work in a way that mean our clients love dealing with us. We run open-book management and ensure that everyone who works here receives a business education to support their career progression. An important aspect of this is using a share of profits to grow a staff owned property portfolio that you will help grow, manage and benefit from. We are a company that is progressing fast and have big, game-changing plans for the future. This is a great opportunity to play an important part in this journey.

Salary: £19,000 – £23,000 p.a. depending on experience
Start date: As soon as you are available – we can be flexible

Apply by sending your CV and covering letter to Danielle: [email protected]