WE MAKE IT EASY
One of the most important things we can do to reduce anxiety around the lettings process is to keep things as simple as possible. Too often, dealing with letting agents is difficult and confusing. We do what we can to make life as easy as possible for our landlords and tenants from our initial onboarding through to how we deal with things throughout the course of each tenancy.
MAKING SURE YOU CAN REACH US WHEN YOU NEED US
There’s nothing worse than trying to contact a business who’s services you use, and not being able to speak to someone. We do everything we can to make it easy to speak to the right member of the team to help. We measure each member of our team’s telephone call and email response times every week to make sure they are keeping to our high standards.
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WE’RE ORGANISED AND PROACTIVE
By handling fundamentals like annual safety certificates, routine inspections, and chasing late payments, we prevent property management issues from developing. Many letting agents let issues escalate, causing unnecessary worry for landlords. That’s not our way. If you don’t hear from us regularly, it’s a sign that everything is up to date and running smoothly.
KEEPING YOU COMPLIANT
We keep up with the latest legislation so you don’t have to and we schedule in all safety certificates in plenty time so your property is always complaint and is safe for your tenants.
KEEPING AN EYE ON THINGS
Our dedicated property inspection team inspects every property twice in a 12 month period, making sure tenants are taking care of their home and looking out for issues before they get a chance to escalate.
KEEPING ON TOP OF FINANCES
Our accounts team process rents each day, paying out to our landlords the same day and if rent is late we follow a strict arrears process to make sure situations don’t get out of control and are dealt with swiftly.
RESPONSIVE REPAIRS TEAM
Our in-house repairs team allows us to be extremely responsive to any repairs that crop up, using a team we trust and who have experience of the common issues and the pressures landlords are under.
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ELEVATING YOUR LANDLORD EXPERIENCE
In addition to managing the fundamentals, we’ve integrated the best technologies and initiatives from our 17 years in business to elevate your landlord experience.
ONLINE FINANCE PLATFORM
Powered by Payprop, our online finance platform and App gives you instant access to your property finances including rent paid and itemising all expenses.
ONLINE REPAIR REPORTING & NOTIFICATIONS
Using the market-leading Fixflo online repair reporting tool, Umega tenants lodge repairs requests via the portal where our responses and updates are tracked giving you peace of mind that issues are getting actioned efficiently.
ONLINE TENANT BOOKING SYSTEM
When your property is on the market, prospective tenants can book in online to arrange a viewing, ensuring no enquiries are missed and making the tenant experience as smooth as possible.
OUT OF HOURS EMERGENCY COVER
We have partnered with an out-of-hours emergency service to handle major issues, such as flooding or urgent electrical and gas concerns, that can’t wait until the next working day.
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FROM AN AWARD WINNING EDINBURGH LETTING AGENT
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