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Umega Lettings
4.6
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Amber F
12:01 21 Sep 18
Really great customer service, quick email replies and always there to help. As a student letting a flat sometimes I found that you weren't treated as an adult, but Umega made me feel like a welcome and valued tenant. Emily, Amy and Emma where a great help through the whole process.read more
L Greig
10:18 12 Sep 18
Could not have had a more positive experience with Umega and Kim Craven so far. The modern way of completing things online is excellent and Kim has been very helpful at both the first and then arranging a second viewing of the property I have just moved into. Both professional and friendly, Kim genuinely shared my excitement for my new home.read more
Scott Fusco
15:58 28 Aug 18
Umega are a superstar letting agent! Mohammad, Kim and Emily were so professional, polite and friendly when helping me get tenants for my property. They thought of everything, from the quality of photos to the thoughtful write up about the property - It was no wonder there was such high interest in the property. They guided me through the necessary legal procedures and before I knew it, there were happy tenants with a new home! So glad I chose them and would highly recommend to others! Thanks, Umega!read more
Apoorva Chandra
01:46 26 Aug 18
Kim Craven was a right mix of professionalism and friendliness. Very pleasant and quick in responding to all the queries. The online application process was quick and hassle free. The house is very well maintained and beautiful. All the necessary information about the house is sent along with rental agreement. Would highly recommend Umega Lettings to anyone looking to rent a house :)read more
Chris Donnell
13:11 05 Aug 18
As someone also relocating from a different country with limited time for viewing, the entire process from having a glance in the Quartermile window, being invited inside to see if any help could be provided, viewing the properties and the subsequent lease, agreement signing etc. the help provided by Eden and Rachel has been superb. The swiftness and ease of which everything has been carried out is a testament to them both and the company. Professional, courteous and amiable. Couldn't recommend enough and can't wait to pick up the keys and move in, in a few weeks time!- Dr Christopher Donnellread more
Rosie Leech
11:49 25 Jul 18
As people who had never let a property before we were rather nervous about this process - but Emily made it so much easier than we could have hoped for, and found us such a wonderful flat! She was kind, incredibly helpful and quick to reply to emails, very patiently answering all of our many many questions and talking us through every step. Could not recommend more - thank you so much!read more
Andrew Robertson
21:46 16 Jul 18
Umega has been the best Edinburgh letting agent I have used. The application process was straightforward and all dealings thereafter were stress free. Emily was a great help and swiftly responded to any queries I had.read more
Debbie Crate
16:19 05 Jul 18
As someone relocating from London to Edinburgh I cannot praise Umega Lettings for their professional and efficient letting process. A special mention to Kim Craven who showed me the property and by the end of day I had secured the lease. The whole referencing process was by far superior to any letting agent previously and the team made me feel most welcome when I popped into the office to pick up my keys on move in day. I have nothing but praise and the 5 stars are well deserved. Thanks Debbieread more
Imogen McCreadie
10:30 27 Jun 18
Emily at Umega Lettings has been an absolute delight to deal with. Responds quickly to emails, always very professional and friendly and always does her best to help us out. Compared with the other letting agencies my boyfriend and I are used to dealing with, Umega have been absolutely stand out in their quality and customer service. I would definitely recommend them.read more
Michal Repovsky
02:37 14 Jun 18
I have been a tenant and a landlord with Umega and I can say that in the both cases the service was always personable and that the staff was helpful and competent. All requests that I had as a tenant or a landlord were resolved promptly and efficiently. I would definitely use them again.read more
Caitlin Murphy
14:06 06 Jun 18
As a student moving to Edinburgh from the States, I entered into the process of looking for a flat with a short deadline and many questions. Kim Craven, and really the entire Umega team, did so much to make this process as swift and accessible as possible for me. Every interaction has been a delight, and I can truthfully say they went above and beyond to make me feel at ease, answer any questions I might have in a timely fashion, and help me find the right home. I feel very fortunate to have worked with Kim, and it's largely due to her help that I accomplished my goal of finding a great flat, and can look forward to a painless move. I'm so happy to be part of the Umega family.read more
Keith Kynoch-Taylor
09:13 29 May 18
We are renting for the first time after selling our property. After finding a property through Umega which suited our requirements. When we went to view the property, we were met by Eden Ritchie who was very helpful and friendly in answering our questions including those by our 10 year old daughter. Eden and Umega have continued to helpful throughout the letting application process and we look forward to moving into our new home. thank you Eden for all your help so far.read more
Oliver Brown
15:12 25 May 18
I am a new tenant with Umega, but so far everything has been totally painless. In particular (and I admit this is partially just a sign of how times have changed since I last went through the process...) I was able to complete everything between the viewing and collecting keys including the initial application, and signing the lease, online and through e-mail. That makes a big difference when you work full time! Kim and the team have been helpful, friendly, and efficient throughout the process, and I look forward to several happy years in my new flat.read more
Anil Sharma
18:03 23 May 18
Excellent customer service. Always professional and helpful in meeting customer needs. I contacted Umega on a Monday to arrange a viewing of a flat for my son. Viewed the next day and all formalities completed in 5 days to allow my son to move in on the following Monday. All accomplished within 6 days. Fast tracking at best. Our agent Kim was wonderful and always kept in contact by phone and email ensuring that deadlines were met. A special thanks to her.read more
ghitanno E.
22:13 27 Apr 18
My husband and I have had the best experience with Umega Lettings and feel Danielle, Lauren, Caitlin and the rest of the team have been absolutely amazing through out our tenancy. We had lots of help with getting the flat and after that we could contact them anytime of the day. Not only they did help us with everything we needed but they are also the most lovely and professional that is so refreshing to come by these days! Thank you so so much!read more
Rosie Hills
12:29 03 Apr 18
Emily saved the day when it came to finding a 5 bed student flat. She was incredibly helpful and friendly on the phone, totally different experience to most letting agents I had been in contact with! We have had a rollercoaster ride trying to find a flat for next year but as soon as I spoke to Emily all my worries floated away! Thank you so much for all your help, super quick replies to emails and general reassurance about the process. Here's hoping we are good enough for the flat!read more
Anli Su
16:24 28 Mar 18
This is the first time I tried to rent a flat in Edinburgh. I found Eden at Umega, she is really helpful and kind. Also, she always respond to my queries quickly. Though I haven’t got a flat from Umega yet, the viewing and all the contacting process are really pleasant. I would love to recommend other students to try Umega.read more
Sepanta Taba
15:30 28 Mar 18
I’ve found the flat of my dreams with the help of Edwin Ritchie. Excellent service with someone who is extremely helpful and very fast at getting back to you with any new flats or any queries you might have had. I would definitely recommend this agency as it made finding a flat very easy and relaxed. The process from start to finish was very easy.read more
Luna Robinson
20:21 27 Mar 18
Best letting agent in Edinburgh! I have moved a couple times whilst studying but this experience was by far the best. Umega (especially Caitlin) were super informative, really quick and really supportive helping me each stage of the process. Would definitely recommend agency!read more
Laura Henderson
20:19 27 Mar 18
Umega is a great letting agency to rent through. From start to finish the process has been really easy and I haven’t had one issue with them. I was provided with all safety certificates for the property prior to moving in and the property was clean and tidy. Umega is professional and fun to work with and I would definitely recommend umega to anyone who is need of a flat. Thanks again to Caitlin and the rest of the teamread more
susanne cochrane
09:10 27 Mar 18
Umega lettings is one of the easiest and professional letting agents i have ever dealt with. The application and move in process was so easy and I was lucky enough to deal with Caitlin through this.Caitlin answered all my questions and really helped me settle in to my new flat with confidence. I would definitely recommend Umega and Caitlin to anyone looking to rent a property as they are a company you can trust to deliver a great service.read more
Jessa Flowers
13:36 26 Mar 18
As a student in Edinburgh trying to rent a flat, we aren’t always treated particularly pleasantly (read: mass viewings with around 50 students competing for a semi-decent flat) Umega has been brilliant! We mainly met and dealt with Scott who was always friendly and very helpful. He even smiled and laughed through our excited squeals for a blanket fort cupboard (a student necessity!). After a few technical/admin hiccups in the letting process, Umega remained very helpful and gracious. We cannot recommend Umega enough! 10/10read more
Tessa Rodrigues
19:46 25 Mar 18
Umega (especially Scott and Lauren!) were really, really helpful! They contacted us regularly about available student properties and helped us with the whole process. I would definitely recommend other students to try Umega :)read more
Isaac Keeley
14:16 15 Mar 18
This is the first time we have rented a flat and as a group of students, we found Scott at Umega to be very patient, accommodating and helpful throughout the process making it very easy and swift to complete. Would 100% recommend for any students looking for accommodation.read more
Francesca Williams
18:01 09 Mar 18
We are three students looking for a flat for next year. Umega (especially Scott and Chris) have been very helpful in finding us a flat, and have made the whole process so much easier for us. Thank you!read more
Gus McFarlane
13:27 09 Mar 18
Umega rocks! I highly recommend Umega as a letting agency. All our dealings with them have been friendly, sincere and professional. A+ letting agency.read more
Elisa Soler
13:07 09 Mar 18
Umega is by far one of the best renting agencies ever!! We are still renting the property but sadly we have to leave soon for personal reasons. Ever since the process of the letting agreement to the sign of the contract and the keys all the way through our last days here we have been treated very well and like human beings. Not at all like other agencies where they just want you to pay and they don't really care if you have any issue in the property ir if you are ok with everything. Special thanks to Jonathan who has been the one always in touch with us and helping with anything we have needed. If we ever come back to Edinburgh I hope we can rent with you guys again. Please keep being best of the bests!!read more
k sandeep
10:39 27 Feb 18
I was with Umega lettings around 3 year in Edinburgh. For any issues and help most of the time I am touch with staff 'Nikki'.She was very wonderful, supportive and helpful during my stay in the property.She made my exist very simple and haven't lost much deposit for the damage of the property.Umega Lettings is a very good and excellent in managing and maintaining the property with their routine checks (alarms, boiler, electricity, etc.). They got a very good maintenance team (David).Thanks to Umega Lettings for the opportunity to stay in there selected property.I wish them good luck in near future. I will definitely approach them, if I want to come back to Edinburgh and search for house. Regards,Sandeep.read more
Angus Boyd
12:44 06 Feb 18
Umega have been excellent agents! Readily contactable and always willing to help. Best lettings agents I've used in Edinburgh.read more
Sheryl
19:46 27 Jan 18
Excellent service - The team at Umega are a friendly bunch and always willing to assist. They are extremely professional and resolve issues promptly. It was a pleasure to have a great property manager like Isla. If anyone is looking for a property, I'd definitely recommend contacting Umega.read more
Will Butcher
21:27 25 Jan 18
I have found Umega a fantastic company to work with, great service and nothing is too much trouble. We let our property with them for a long period and I would highly recommend them to anyone! Very difficult to find a faultread more
Jill Montgomery
16:09 08 Jan 18
Umega are an absolute pleasure to work with. They make property management easy and all the teams work hard to ensure that both the tenants and landlords needs are met. They are extremely proactive and I know that if I were to have any problems in future that I can trust Umega to resolve diligently and to everyone's satisfaction. I would highly recommend Umega to anyone looking to rent a property.read more
Franck PC
10:28 22 Dec 17
Having lived in properties managed by other letting agents (who will remain nameless!) I have to say that life with Umega is such a relief. I trust them and they are fun to deal with. Hoping they’ll have something that suits me when I’m ready for a bigger place as don’t want to take a risk on another agent again.read more
John Hubert
10:20 19 Dec 17
First class service, helpful and friendly. As a new tenant there were a couple of problems with the flat, beyond their control, but these were dealt with as quickly as possible by their very efficient in-house maintenance team. Highly recommended all round.read more
natasha simmons
21:10 09 Dec 17
As a landlord, Umega managed my property for over 10 years. They have been organised, efficient and importantly, worked well with my tenants and with my needs. In particular, I would like to recommend Chris Wood and Nikki Moore for providing such a high standard of service and for their pragmatic approach in the way they work. I have worked with a number of property agencies in the past and Umega have been the best. Thank you.read more
Fiona McPherson
18:30 07 Nov 17
Umega customer service has been first class. They made everything so easy and have been so helpful every step of the way. I would have no hesitation at recommending their services.read more
Catriona Nuttall
10:29 04 Nov 17
I've rented out my flat through Umega for the past 5 years and they are just really good at all that they do. From finding new tenants to dealing with maintenance and HMO legislation, everything runs smoothly. I live hundreds of miles away and rely on Umega to manage everything for me and they have not let me down once. They are outstanding.read more
Songbo Hu
11:23 02 Nov 17
Really good property and good agent. Have a good renting experience. Eden and Isla is really friendly and helpful, and help us deal with the problems when we are applying the property and after we move in. And the property is brilliant, quiet and clean. I would not hesitate to recommend Umega as a agent to all my friends.read more
professional Cleaning
05:22 14 Oct 17
I’ve been a fan of Umega Lettings since before I was a tenant as I like their bright brand. I’ve not been disappointed as a tenant as they live up to their colours with a lovely happy, helpful team.Would 100% recommend Umega Lettings to friends and family.read more
Katy Kelman
14:55 09 Oct 17
I have no hesitation in recommending Umega as agents to let your property. The service they provide is second to none. The staff are all extremely helpful and respond almost immediately to any queries. Great job Umega!read more
Diana Marosi
09:53 07 Oct 17
My partner and I rent our current flat through Umega Lettings. The entire process of signing the contract was smooth and we received help when we needed it. When something in the flat needs a fix, they're very quick with replying to our emails and sending contractors to take care of the issue. The people at Umega are nice and efficient.read more
Deepak Saboo
23:03 25 Sep 17
Best agency encountered till date. Polite and understanding agents.They even refund your full deposit, in case u are unable to continue with the deal. My agent was Caitlin. I had to cancel my house booking due to some reasons and they were very positive in responding and refunding my full deposit amount. What can i say beyond this. I will definitely recommend Umega Lettings and Caitlin to all of you.read more
Julie McQuatt
13:03 30 Aug 17
Nikki met with me to inspect and provide a valuation for a property I am letting out. She could not have been more professional, efficient and accommodating. She was also highly responsive and replied to all my queries quickly and professionally. She really knows her stuff and I would not hesitate to use Umega for my next rental property and recommend them to others.read more
Kirsty Mitchell
17:13 25 Aug 17
Best letting agency throughout uni. So helpful, easy to talk to, replaced and fixed things when they needed it (including a lamp & mattress, fixed washing machine). Just down the road from us and always willing to help. We did a thorough clean of the flat ourselves and weren't deducted anything from the deposit unlike other agencies who deduct money for tiny stupid or impossible things. Would recommend!read more
Matt Laird
09:33 17 Aug 17
The Umega team (and Andy in particular) have guided us through the process of letting out our flat with great patience and reassurance. We asked a lot of questions and he provided quick answers all the way through. Good tenants have been found at the price we wanted.read more
Fiona Mcclelland
12:55 23 Jun 17
Renting from Umega has been a pleasure. When you phone, you speak to employees who really want to help you. Any minor faults with the flat (e.g. Bulbs in light fixtures gone out) were resolved with very quickly by the contractors. We dealt with Jacqueline on move in and then Kieran and Steve throughout our stay in the property. They were all extremely helpful and also very friendly. A special thanks to Steve in particular who has helped us during our process of moving out as we have recently bought a property. Would recommend Umega to anyone in Edinburgh looking to rent!read more
Savannah Banks
13:35 20 Jun 17
Bruce and Steve were absolutely fantastic in all of our interactions. Had absolutely no problems with Umega and would definitely rent from them again. Steve was incredibly helpful and always easily contactable- and all of our communication was efficient, professional and courteous. Thank you guys!read more
Hetanshi Kamdar
15:45 17 Apr 17
amazing service, very co-operative staff, beautiful properties. the staff is very helpful and welcoming, the lease agreements are very explained and lawful. works in the favor of the tenant as well as the landlord. even the after sales service is comendableread more
Emma W
14:25 04 Apr 17
I found the staff at Umega incredibly efficient and helpful. Their human approach is a refreshing change from most agencies I have dealt with in the past. Fantastic combination of professionalism and down to earth friendliness.Update: Umega have now been managing my flat for about six months and I am still very happy with the arrangement.read more
KG G
19:49 23 Mar 17
I've been renting with Umega for around five years now and couldn't be happier! This was my first solo flat and the staff as a whole from the agency based to the outside contract workers, could not have been nicer or more helpful! They're always so pleasant and go above and beyond to quickly sort any issues that arise - I would throughly recommend Umega and when the day arises I need something larger than my lovely wee one bedroom (I say wee, it's massive and was the first place I've ever moved and didn't need to clean beforehand!) I'll hopefully continue with them to my next home! They really do make you feel you're in your home and not just renting a faceless flat! Definite full five stars and if there was a ten option, I'd be giving it!read more
Mark Hughes
12:07 21 Mar 17
I have been renting my flat through UMEGA letting for the last year and have found their service to be extremely professional and to the highest standard. The flat has been particularly well cared for and they have covered all the finances, maintenance and logistics with speed and efficiency. I cannot recommend them more highly..read more
Saurabh Singh
11:11 23 Dec 16
I recently moved to UK and went on to search for rented house. Send many queries to many letting agencies. Most of these responded in many days. Umega were quick to respond and I could secure a rented house within two week of viewing. They were quick to respond to emails and were easily accessible over phone. They explained every step in good details. Post rent service also seems to be good so far.read more
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Choosing between Edinburgh Letting Agents is not easy. At Umega Lettings we’re so proud of our transparent, trusted letting and property management service. We won Residential Letting Team of the year at the 2018 Scottish Home Awards, we have no hidden fees, we’re regulated by ARLA Propertymark and our online reviews show why we’re the most trusted Edinburgh letting agents.

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Featured Properties

P737: Castle Terrace, Old Town, Edinburgh
Castle Terrace
Edinburgh, Old Town

£1,500 Monthly

Beds: 1

Leading the way for Edinburgh letting agents

We lead the way by showing what a great Edinburgh letting agent is. We do all we can to make our landlords' and tenants' lives easier and to help them feel at home.

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Our Edinburgh letting and management service is designed to make our landlords lives easier

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We help investors buy their first flat through to building profitable property portfolios

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From The Blog

  • September 19, 2018
  • by Andy Whitmey

Watch out for Edinburgh letting agents with hidden fees

Watch out for Edinburgh letting agents with hidden fees

When choosing Edinburgh letting agents, landlords should look for agents with high Google customer reviews and those with the ARLA Propertymark service guarantee. For many landlords, price will also play its…

View full article
  • September 14, 2018
  • by Administrator

Umega Charity 5k Race - Edinburgh!

A Umega winner at the Aberdeen Standard Investments Real Estate Charity 5km Race!

Yesterday afternoon in Holyrood park, eight members of the Umega team took on the rest of Edinburgh’s property world in the Aberdeen Standard Investments Real Estate Charity…

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The Umega Team

We're so proud to be Scotland's residential letting team of the year. Our fantastic team have built an excellent reputation as a letting agent with a really bright future.

Andy Whitmey
  • Andy Whitmey
  • New Business Director
Neil McInnes
  • Neil McInnes
  • Managing Director
Bruce Rothwell
  • Bruce Rothwell
  • Head of Operations
Danielle Kerr
  • Danielle Kerr
  • New Business Manager
There’s more of us

Customer Reviews

Amber F
Amber F
12:01 21 Sep 18
Really great customer service, quick email replies and always there to help. As a student letting a flat sometimes I found that you weren't treated as an adult, but Umega made me feel like a welcome and valued tenant. Emily, Amy and Emma where a great help through the whole process.
L Greig
L Greig
10:18 12 Sep 18
Could not have had a more positive experience with Umega and Kim Craven so far. The modern way of completing things online is excellent and Kim has been very helpful at both the first and then arranging a second viewing of the property I have just moved into. Both professional and friendly, Kim genuinely shared my excitement for my new home.
Scott Fusco
Scott Fusco
15:58 28 Aug 18
Umega are a superstar letting agent! Mohammad, Kim and Emily were so professional, polite and friendly when helping me get tenants for my property. They thought of everything, from the quality of photos to the thoughtful write up about the property - It was no wonder there was such high interest in the property. They guided me through the necessary legal procedures and before I knew it, there were happy tenants with a new home! So glad I chose them and would highly recommend to others! Thanks, Umega!