Here are the details on how we are currently meeting the needs of our customers and team in July...
Renting your home should not be a stressful experience. Sadly, there’s a negative stereotype of letting agencies and the way they treat tenants that is the opposite of this.
We understand that we have an important role in your life. As one of our residents (tenants), we’ll take care of you and your home for as long as you rent with us.
Our business is all about reputation and referrals.
We have a successful business and attract new customers because we take care of our customers and employees. It’s as simple as that.
Our customer service comes from recruiting the right people and creating the conditions for them to do an amazing job.
We really look after our people so they look after you.
We’ve accumulated decades of experience and lessons.
We take every opportunity to capture what’s happening, learn from it and share it with our customers.
Find Your Home
Video tours, floor plans and wide-angle photos
24/7 viewing appointment booking
Prominent listings on all the main portals
Offer for a Property
Easy & free online checks & references
No agency fees, ever
E-sign tenancy paperwork
Help with broadband, TV & contents insurance
Help with broadband, TV & contents insurance Dedicated, small relationship team
During Your Residency
Online maintenance reporting & support
Out of hours emergency support
Digital end of tenancy checkout & deposit admin
It’s our aim that our residents have complete trust in us to take care of them and their property. We do everything we can to make the renting process as straightforward and clear as possible, always communicating openly and clearly, doing what we can to make the process of being a Umega resident as simple and stress-free as possible.
Our team is focused on customer service, they are personable and here to respond to whatever our residents might need from their letting agent or property manager. We build strong, lasting and trusting relationships with our residents so that they feel safe, secure and at home with us and our team. We form a 3 party team with our landlords and our residents to work towards the shared goal of a harmonious and often long-lasting tenancy where residents make their home in a Umega property for years.
It’s not just about excellent service. We continually invest in the best solutions to improve our service and our resident experience. You can book viewing appointments for our advertised properties anytime of the day or night through our website and our full onboarding process, including application, referencing and document signing, is taken care of online, making life as convenient as possible for potential residents. Once settled into one of our properties our residents can report and get support on any maintenance issue in their property 24/7.
We’re regulated by ARLA Propertymark meaning we fully comply with the guidelines and Code of Practice set out by Propertymark.
We lead the way in making a positive resident experience and we offer a better way to rent.
We’ve put together a list of list of frequently asked questions to help you before, during and after your time renting with us. Can’t find the answer to your question? No problem just fill in the form below and one of the team will get back to you pronto.
Fill in our form and one of our team will get back to you as soon as possible.
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