A better wayto rent your home

Become a Umega resident

We get it, it’s your home.

The Umega resident experience.

Renting your home should not be a stressful experience. Sadly, there’s a negative stereotype of letting agencies and the way they treat tenants that is the opposite of this.

We understand that we have an important role in your life. As one of our residents (tenants), we’ll take care of you and your home for as long as you rent with us. 

 

Reputation Speaks Volumes

Our business is all about reputation and referrals.

We have a successful business and attract new customers because we take care of our customers and employees. It’s as simple as that.

World-Beating Team

Our customer service comes from recruiting the right people and creating the conditions for them to do an amazing job.

We really look after our people so they look after you.

Culture of Learning

We’ve accumulated decades of experience and lessons.

We take every opportunity to capture what’s happening, learn from it and share it with our customers.

Resident Services

Here’s some of what we do for Umega residents

Find Your Home

Video tours, floor plans and wide-angle photos

24/7 viewing appointment booking

Prominent listings on all the main portals

Offer for a Property

Easy & free online checks & references

No agency fees, ever

Online inventories

Move in

E-sign tenancy paperwork

Help with broadband, TV & contents insurance

Help with broadband, TV & contents insurance Dedicated, small relationship team

During Your Residency

Online maintenance reporting & support

Out of hours emergency support

Digital end of tenancy checkout & deposit admin

Making our residents’ lives easier

We try to make it as easy as possible to deal with us throughout your time with us. Here’s some of the technologies we’ve implemented recently to make our residents’ lives that little bit easier.
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We get it. Your home is your sanctuary.

We see it as a priviledge to play our part in creating happy homes for our residents.

It’s our aim that our residents have complete trust in us to take care of them and their property. We do everything we can to make the renting process as straightforward and clear as possible, always communicating openly and clearly, doing what we can to make the process of being a Umega resident as simple and stress-free as possible.

Our team is focused on customer service, they are personable and here to respond to whatever our residents might need from their letting agent or property manager. We build strong, lasting and trusting relationships with our residents so that they feel safe, secure and at home with us and our team. We form a 3 party team with our landlords and our residents to work towards the shared goal of a harmonious and often long-lasting tenancy where residents make their home in a Umega property for years. 

It’s not just about excellent service. We continually invest in the best solutions to improve our service and our resident experience. You can book viewing appointments for our advertised properties anytime of the day or night through our website and our full onboarding process, including application, referencing and document signing, is taken care of online, making life as convenient as possible for potential residents. Once settled into one of our properties our residents  can report and get support on any maintenance issue in their  property 24/7.

We’re regulated by ARLA Propertymark meaning we fully comply with the guidelines and Code of Practice set out by Propertymark.

We lead the way in making a positive resident experience and we offer a better way to rent.

Residents FAQ

We’ve put together a list of list of frequently asked questions to help you before, during and after your time renting with us. Can’t find the answer to your question? No problem just fill in the form below and one of the team will get back to you pronto.

Looking for something in particular?

Fill in our form and one of our team will get back to you as soon as possible.








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