Please send us a STAND OUT cover letter with your application, detailing what you can bring to this role and our Lettings Team, and why we’d be mad not to hire you (applications without covering letters will not be considered).
It’s no secret that the property market is challenging for tenants at the moment. In order to help get people into tenancies as quickly, efficiently and painlessly as possible for everyone involved, we’re on the lookout for a super-organised administrator who has a genuine passion for people, and is keen to build their career in the property sector. In 2023 (and beyond), we’ve got ambitious plans for our well-established and still growing business. We have a phenomenal team, an incredible culture and high standards, and we’re now looking for more talented and motivated people-focused-people to join our award-winning team.
We’re not your average business. We do things differently; we work hard, but we have fun while we’re doing it. We’re bold and playful but we always act with integrity and acknowledge our mistakes. We’re ambitious and unafraid – we try new things, we innovate, and whatever the outcomes we’ll enjoy the learning journey and make the most of the ride. We also put people at the heart of all we do; that goes for our customers and our team. Being knowledgeable, empathetic, and super-responsive to the needs of our customers is the basis for everything we do across our Lettings, Estate Agency and Home Repairs teams. We build trust by acting with care and integrity, and honoring our commitments at every turn. If you can get behind our ethos of Homes not Housing, People not Property, and truly embody this in everything you do then you’re going to love it here.
Our New Tenancy Team work hard to secure properties for the potential tenants who successfully apply with us. This team manages and supports tenants through the referencing process, making sure all the supporting legal documentation is signed promptly to get the tenancy secured, then works to get everything over the line so we can smoothly transition tenants into their new home. It’s one of the busiest areas of our business, especially over the summer months, so speed and responsiveness are key, along with the ability to think on your feet and act quickly – then you can reap the rewarding feeling of securing new homes for as many people as we can help.
You will be responsible for managing a pipeline of new tenants – supporting all admin aspects of their application from the moment they are offered a rental property with us until they collect their keys on moving day. You’ll be guiding them through our referencing process, supporting the tenants and any guarantors to ensure we receive all the information we need as quickly as possible. As you’ll be checking their referencing documents, you’ll need a keen eye for detail, a meticulous approach to your workload, and the ability to give clear information and feedback to tenants on how their application is going, setting expectations and ensuring these are fulfilled. You’ll be expected to keep on top of your workload and manage your time effectively, while keeping communications open and active to everyone involved.
In this role you’ll also work closely with a variety of other teams within our business to ensure the best possible service to customers and colleagues alike. In a busy and growing business like ours, there will be opportunities to learn, grow and progress your career within this role and beyond. While some experience of the lettings sector would be advantageous, it is not essential – don’t forget your own personal experience as a tenant will be invaluable too!
Our team work in a hybrid setup with some office working, and some home-working. Due to the nature of this role, you will also be undertaking mobile working duties when visiting our properties throughout Edinburgh and The Lothians, therefore a valid driving license is essential. We have a fleet of company pool cars, so you’re not required to use or own your own vehicle.
WE ARE LOOKING FOR:
- Exceptional customer service skills – proven experience is essential (minimum 2 years’ relevant experience)
- A great team player with confidence managing your own workload
- Ability to multitask and thrive in a busy environment while maintaining a high level of attention to detail
- A proactive problem-solver who will think outside the box to find the best solutions, while operating to our guidance on referencing requirements
- Confidence working with a range of technology with the ability to pick up new systems and processes quickly
- Love company culture. At Umega it’s our service and our culture that sets us apart. We truly believe in all our staff, and we ensure they are well equipped, supported, trained and developed to succeed in the heart of our business.
- Have a strong passion to grow, learn, and continuously improve.
- Are able to be office based some of the time (we operate a hybrid working setup)
WHO WE ARE:
Umega is a forward-thinking, fast-growing, busy and exciting property business. We hold high standards and work in a way that means our clients love dealing with us. We provide a great workplace and you’ll love coming to work every day. You’ll be valued, trusted, empowered and given the space to make mistakes, learn and grow. At Umega we believe in bringing your whole self to work. We are committed to a culture of belonging where we accept each other for who we are and embrace your individuality. Even as we grow we continue to work together like one big family, and we’d love for you to be part of it!
WHAT’S IN IT FOR YOU:
Be part of a vibrant, growing company of 50 great people, ranked in the top 100 small businesses to work for in the UK (Best Companies 2022)
- A beautiful office space in Quartermile (although we’ll expect you to work from home some of the time)
- 32 days Annual Leave (and more when you stay with us for 2 years or longer)
- Casual Dress
- Company Pension
- Enhanced Parental Leave
- Employee Discounts
- Flexible Mon-Fri Schedule
- Cycle to work scheme
- Private Healthcare (Vitality)
- Enhanced Sick Pay
- Free tea, coffee, soft drinks fruit and regular treats
- Great social life
- Volunteering opportunities
- Regular performance reviews and 121 meetings
Before you send us your application, take a look at our website and social media to find out more about working at Umega.
This is a full-time, permanent role.
Start date – As soon as you are available – we can be flexible and we’ll wait for the right person.
How to apply – Send your CV and a covering letter to [email protected] FAO Nikki Moore, letting us know exactly why you are the best person for this job and why we’d be mad not to hire you! Note, applications without covering letters will not be considered.
Salary – £21,500 – £24,500, depending on experience.
– NO RECRUITMENT AGENCIES, PLEASE –