2020 has brought many new challenges. Our plans for the year went out the window in mid-March and we’ve had to dig deep together with our customers over the last few months, but there are many positives for us individually and as a team. We’ve found new ways of solving old problems and many of the innovations we’ve had to make will be taken forward into the post-COVID era (whenever that may be).
The private rented sector in Edinburgh is more important than it’s ever been. The trend of declining levels of home ownership and growing numbers of professional renters has been accelerated by COVID. Umega is leading improvements being made across the sector relating to standards and service levels. We do this by hiring the right people and creating the conditions for them to succeed.
This is where you come in.
The number of tenancies (read people) that we are responsible for is growing and we need a new Relationship Manager (RM) to join our team. This is the most important job we have.
The RM is the responsible person for a dedicated number of our customers (landlords and tenants). You’ll be extremely well equipped, supported, trained and developed to succeed in the heart of our business and have a long and enjoyable career with us. We’re not your stereotypical employer.
It’s hard to recruit people with lettings experience who have the customer service skills and experience that we’re looking for. For that reason, we’re not looking specifically for any lettings experience but instead for candidates that have more than 5 years of customer service experience and excellent communication skills. Property experience is the easy bit, we can give you that.
In the role of RM, you will be supported and freed up as much as possible to build strong relationships with your customers.
You won’t deal with your properties when they are on the market or process any rent payments but you’ll get to know your landlords and tenants and their properties so that you can take care of your customers in your own way. You’ll help resolve repairs and upgrades on your properties, negotiate end of tenancies and ensure your tenancies run smoothly for tenants and landlords for the years that they are in our care.
This will involve regularly visiting your properties in Edinburgh and building and maintaining strong relationships with your tenants and landlords.
In working at Umega, we promise you a great job and fulfilling career. We want you to be with us for years and that you leave Umega with a better understanding of what you want from life. We have an amazing team and terrific company culture that drives our customer service – our service is more highly rated than any other letting agency in the UK.
If you’re looking for a new job where you can give your whole self to your customers and be hugely appreciated by the people you work with, then please get in touch.
Please apply by sending us your CV and, importantly, a covering letter telling us why you are applying at [email protected]
We look forward to meeting you.
- Start date: ASAP but we’ll wait for the right person.
- Drivers license is essential.
- No recruitment agencies, please : )
5pm on Wednesday the 8th July 2020.
£23,000.00 to £26,000.00 /year
- Casual Dress
- Company Pension
- Employee Discount
- Flexible Schedule
- Private Medical Insurance
- Sick Pay
- Monday to Friday
- customer service: 5 years (Required)
- drivers (Required)