We really do! It’s so important to us that landlords feel safe trusting us with their properties and we understand that these properties make our tenants’ homes so we do what we can to take good care of them. Each property is designated a pod of 3 Relationship Managers who get to know each landlord, tenant and property very well, while making sure questions and issues are resolved quickly with 3 experienced minds (supported by the wider Umega team of course!)
We’re proud to be the highest rated letting and property management company in Scotland with positive feedback from landlords and tenants consistently over a number of years. We regularly request feedback from our customers and closely monitor our customer service scores and comments so we can keep pushing the quality of our service higher. Our Google rating is 4.7/5 (over 550 reviews) and our Allagents rating is 4.9/5 (over 300 reviews). 98% of our customers would recommend us to their friends and 96% are happy with our fees. This is part of the reason we’re trusted by over 1,400 landlords and over 3,500 tenants.
We won Residential Letting Agent team of the year at the 2018 and 2019 Scottish Home Awards which was a huge honour for our team to be recognised for the quality of our service, our ability to innovate and our impact on the lettings sector. Winning these awards inspires us to keep improving and to push our customer service levels to even higher levels.
We understand that great customer service comes from combining the best people with the best technology. So that’s what we do! For landlords it starts with our online valuation tool, to give landlords an approximate rental valuation for their property. Our onboarding process is then taken care of online and once a property becomes managed, landlords have access to our online payments portal, to keep a close eye on their finances. Regular and checkout inspections are also reported to landlords via an inspection portal with embedded photos and notes, with the support of our fantastic team each step of the way. A huge part of our tenant’s journey is taken care of online too; you can read more about this below. We strive to give our customers the best possible customer experience.
We do what we can to attract great tenants as quickly as we can. We advertise our properties with wide-angled photographs, floorplans, videos and engaging descriptions. Once our properties are on the market we are extremely responsive and our lettings team takes every opportunity to match tenant enquiries to one of our properties. We have a growing, glowing reputation amongst Edinburgh tenants and our average time to let properties sits at less than 16 days, well below the Edinburgh average, while our average tenancy length is over 27 months. Our average property void period is only 3 days. We advertise our properties on all the main lettings portals and the Umega website appears at the top of Google for all the main tenant search terms. Busy tenants can book to view properties out of office hours via our online booking feature (almost 50% of all our viewings are booked out of hours) and properties can be secured remotely to make it as easy as possible for them to choose a Umega property. Our tenant onboarding process is seamlessly handled online from their application, referencing and credit checking through to lease signing and inventory checking and editing at move in.
Once a tenant moves in they can report maintenance issues via our online platform 24/7 which means that less issues go unreported by busy tenants. Also, many issues are rectified online view the platform, reducing unnecessary contractor call-outs. We also have a 24 hour emergency phone line so that emergencies can be dealt with right away, protecting your tenants and your property.
We’re completely transparent in everything we do. We have a simple fee structure with absolutely no hidden fees and nothing charged until a tenant moves into a property. We charge a monthly property management fee of 10%+VAT and a marketing fee of £250+VAT for each new tenancy.
We’re ARLA (Association of Residential Letting Agents) Propertymark regulated letting agents and we fully comply with the guidelines and Code of Practice set out by ARLA. This means should anything go wrong, you get your money back! Our key team members hold the highest NFOPP qualification and we voluntarily operate to a higher standard than the legal minimum required of letting agents. We’re experienced with over 14 years in business and we’re committed to raising standards in the lettings sector.
A phrase we often use at Umega is “we’re a people business that just happens to work in property”. We recruit and develop the best people in our industry and often from out with our sector, picking up the best talent from customer service and hospitality. Read more about our approach here including Investors in People (Silver Award), and our unique Staff Property Fund.
We genuinely love what we do. It’s a privilege to be trusted to manage landlords’ investments and tenants’ homes and we’re so lucky to be able to deal with so many fantastic people in relation to such a crucial part of their lives. As our business and our reputation grows, the opportunity to have a positive impact on the lettings sector grows and we take this responsibility very seriously. We love our business and the customers who form the Umega family.
We break down our double-award-winning Edinburgh letting and property management service in to four sections. Our only fees are a 10%+VAT monthly property management Edinburgh fee and a £250+VAT marketing fee for each new tenancy. A full break down of our landlord service is available in the 'Useful documents' section at the bottom of this page.
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We lead the way in terms of what a great letting agent is; our customer referrals and our market leading online reviews are testament to this. We proudly won Residential Letting Team of the Year at the 2018 and 2019 Scottish Home Awards AND the 2018 The Herald Property Awards for Scotland. These prestigious titles are awarded by a panels of industry judges who looked for the letting agencies that display the best combination of customer service, market knowledge and innovation. We're so proud of our award wins and it's testament to the fantastic team and customers we have as part of the Umega family and the steps we're taking each day to smash the negative stereotypes in the lettings sector.
We do everything we can to make the renting process as clear and as straightforward as possible, communicating openly and honestly. We help Edinburgh landlords understand their rights and responsibilities and take good care of their properties and tenants. We’re here to make our landlords’ lives better and we’re determined to do the right thing, treating our customers fairly, just as we would want to be treated in their shoes.
We use all the latest, best technologies to make our service as slick and accessible as possible for our landlords, tenants and our team. Tenants can book viewings, sign their tenancies and report and rectify maintenance issues online. We use a number of helpful tools to make life easy for landlords joining the Umega family including; instant online valuations, secure online ID checks and online T&Cs signing. Our team uses mobile property management software to help with ongoing property management and monitoring.
Our letting and property management service ensures that all aspects of letting out your Edinburgh property are taken care of. From the initial rent assessment through to dealing with the tenants deposit refund, we have it covered. It’s not just about finding a tenant quickly; it’s essential that the right tenant is found for each specific property and that all tenants are thoroughly checked for affordability and previous references.
There have been a lot of changes in the lettings sector in terms of tenancy legislation and property safety so we make sure our landlords are kept up to date with the latest changes. Once a tenant moves in this is where the real property management starts. We keep a very close eye on your property and tenant to make sure your property investment is taken good care of. Every landlord gets a single point of contact at Umega who gets to know them, their property and their tenant. Our accounts department ensures that rents are paid on time each month on the day it's received. We deal with all property management issues including maintenance, always communicating openly when issues arise. Once a tenant vacates we carry out a thorough property inspection and check the inventory to record any damage before rectifying it.
We’re proud to be an award winning Edinburgh letting and property management Edinburgh company and we will always look for ways to improve our service and to set high standards for other Scottish and Edinburgh letting agents to follow.
Here are some documents containing a bit more information on our services and why you should use Umega Lettings to rent and manage your property.