We’re ARLA (Association of Residential Letting Agents) Propertymark regulated letting agents and we fully comply with the guidelines and Code of Practice set out by ARLA. This means should anything go wrong, you get your money back! Our key team members hold the highest NFOPP qualification and we voluntarily operate to a higher standard than the legal minimum required of letting agents. We’re experienced with over 12 years in business and we’re committed to raising standards in the lettings sector.
We’re proud to be the highest rated letting and property management company in Edinburgh with positive feedback from landlords and tenants consistently over a number of years. We request feedback from our customers and closely monitor our customer service scores and comments so we can keep pushing the quality of our service higher. Our Google rating is 4.6/5 (330+ reviews) and our Allagents rating is 4.9/5 (270+ reviews). According to our 270+ reviews on Allagents (the lettings industry’s answer to TripAdvisor), 98% of or customers would recommend us to their friends. Oh, and we won Residential Letting Team of the Year at the 2018 Scottish Home Awards AND The Herald Property Awards for Scotland!
We’re completely transparent in everything we do. We have a simple fee structure with absolutely no hidden fees and nothing charged until a tenant moves into a property.
We have a growing, glowing reputation amongst Edinburgh tenants and our average time to let properties sits at less than 18 days, well below the Edinburgh average, while our average tenancy length is over 25 months. Our average property void period is only 3 days. We advertise our properties on all the main lettings portals, with wide-angled photos and floorplans to make sure the property stands out and our own website is highly ranked for the main tenant search terms. Busy tenants can book to view properties out of office hours via our innovative online booking feature (44% of all our bookings are made out of hours) and we carry out rigorous tenants screening and give our landlords full visibility of the results before committing to a tenancy. We aim to create tenancies that last.
Once your tenancy starts, you’ll have one point of contact who knows you, your tenant(s) and your property extremely well. We’re not a property business, we’re a people business. We’re only as good as our team so we recruit and develop the best people in our industry. Read more about our approach here including Investors in People (Silver Award), and our unique Staff Property Fund. Our work is all about communication. With so many different variables and people involved, it’s essential we keep communication flowing so we respond to every landlord or tenant enquiry within 1 working day.
We break down our double-award-winning Edinburgh letting and property management service in to four sections. A full break down of our landlord service is available in the 'Useful documents' section at the bottom of this page.
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We lead the way in terms of what a great letting agent is; our customer referrals and our market leading online reviews are testament to this. We proudly won Residential Letting Team of the Year at the 2018 Scottish Home Awards AND The Herald Property Awards for Scotland. These prestigious titles are awarded by a panels of industry judges who looked for the letting agencies that display the best combination of customer service, market knowledge and innovation. We're so proud to have won both awards this year and it's testament to the fantastic team and customers we have as part of the Umega family and the steps we're taking each day to smash the negative stereotypes in the lettings sector.
We do everything we can to make the renting process as clear and as straightforward as possible, communicating openly and honestly. We help Edinburgh landlords understand their rights and responsibilities and take good care of their properties and tenants. We’re here to make our landlords’ lives better and we’re determined to do the right thing, treating our customers fairly, just as we would want to be treated in their shoes.
We use all the latest, best technologies to make our service as slick and accessible as possible for our landlords, tenants and our team. Tenants can book viewings, sign their tenancies and report and rectify maintenance issues online. We use a number of helpful tools to make life easy for landlords joining the Umega family including; instant online valuations, secure online ID checks and online T&Cs signing. Our team uses mobile property management software to help with ongoing property management and monitoring.
Our letting and property management service ensures that all aspects of letting out your Edinburgh property are taken care of. From the initial rent assessment through to dealing with the tenants deposit refund, we have it covered. It’s not just about finding a tenant quickly; it’s essential that the right tenant is found for each specific property and that all tenants are thoroughly checked for affordability and previous references. There are currently many changes in our industry so it’s essential that we know what's coming so you are up to date with the most recent legislation. Once a tenant moves in this is where the real property management starts. We keep a very close eye on your property and tenant to make sure your property investment is taken good care of. Every landlord gets a single point of contact at Umega who gets to know them, their property and their tenant. Our accounts department ensures that rents are paid on time each month on the day it's received. We deal with all property management issues including maintenance, always communicating openly when issues arise. Once a tenant vacates we carry out a thorough property inspection and check the inventory to record any damage before rectifying it.
We’re proud to be an award winning Edinburgh letting and property management company and we will always look for ways to improve our service and to set high standards for other Scottish and Edinburgh letting agents to follow.