To our customers

In order to put our employees and customers safety first we’ve made the decision to accelerate our work-from-home plans.
Starting on the 17th of March 2020, our team will be working from home.

We believe this is the responsible action to take, allowing us to achieve the social distancing that health authorities believe is critical to slowing COVID-19’s spread. Working from home should reduce the chances of our workforce being struck down with illness and will enable us to maintain a sustainable level of service.

We’ll do everything we can to respond as quickly as possible however there may be times where we cannot get back to you as quickly as we would like to. While we can take care of a lot of our work remotely, a small team will be present in the office to allow key handling and other necessary roles.

Please note that we will only deal with visitors to the office by appointment.

If you need any help at all please email [email protected] and your query will be directed to the best possible person. If you are an existing landlord or tenant you should have your Relationship Manager’s direct contact details so please contact them directly.

During the upcoming weeks/months, we’ll actively communicate updates as they become available, an keep this page regularly updated.

Thank you for your understanding and patience as we navigate this challenge together.

Best wishes
The Umega team