How we’re working – Updated January 6th 2021

2021 has started and Scotland is in lockdown until at least the beginning of February. The housing market remains open though with home moves and the associated activities allowed under the latest restrictions. Here’s what it means for our services.

Available Property Viewings

There is a higher than normal volume of rental properties on the market for this time of year, but we continue to receive a high volume of enquiries about our available properties. We advertise properties on the market with a video viewing to give prospective tenants a clear and current online impression of what the property is like. For most prospective tenants at this time, this is all they need to make an offer on a property and we support this as it reduces the number of face-to-face meetings that our customers and team need to make. We will provide in-person viewings at a vacant property (safe and socially distanced) provided the prospective tenant has viewed the property online, discussed the property and their suitability with a member of our team and would like to physically see it before making an offer.

Applications & Lease Signings

Our entire application and lease signing process is carried out remotely and online. Through the use of market-leading solutions like AmiqusID and Signable we are able to check identities, credit scores, references and sign all tenancy documents electronically. Prospective tenants and landlords discuss the details of an upcoming tenancy with their relevant representative from our team over the phone or on Zoom. Tenants will visit our office to safely collect keys on the day of move in but that is the only required face-to-face meeting.

Our Office is Closed to the Public but Open for Key Collection

We have a skeleton crew in our office to provide and receive property keys. The rest of our team are working remotely only visiting vacant properties or tenanted properties where essential. Everyone in our team is set up with a laptop, phone and cloud based technology so they can work anywhere as if they are in the office. Our phone lines and email inboxes are all working as normal.

Visiting Tenanted Properties

We will only visit a property or send a contractor if we deem the visit essential. This would include an urgent maintenance issue or the renewal of a safety certificate. Essential visits are carried out in line with social distancing and hygiene measures.

New Landlords

If you have a property that you would like Umega to manage then we are ready to help. All of our new client onboarding can be done remotely as well as safe in-person property visits or outdoor face-to-face meetings. Please get in touch.

Looking Ahead

We expect these ways of working to remain in place until the end of January, or for as long as Edinburgh remains in lockdown or level 4 Coronavirus restrictions. Like many other businesses, we’re now black belts in switching up our working practices at a moment’s notice to meet the latest restrictions. As soon as we are able, we’ll open up the parts of our services that are currently being delivered remotely.