How we’re working – Updated 26th April 2021

As of 26th April, Edinburgh is under level 3 COVID restrictions. This is what that means for Umega’s services.

Available Property Viewings

There is a higher than normal volume of rental properties on the market and we’re receiving a high volume of enquiries for available properties. We advertise properties on the market with a video viewing to give prospective tenants a clear and current online impression of what the property is like. For most prospective tenants at this time, this is all they need to make an offer on a property and we support this as it reduces the number of face-to-face meetings that our customers and team need to make. We will provide in-person viewings at a vacant property (safe and socially distanced) provided the prospective tenant has viewed the property online, discussed the property and their suitability with a member of our team, and would like to physically see it before making an offer.

Applications & Lease Signings

Our entire application and lease signing process is carried out remotely and online. Through the use of market-leading solutions like AmiqusID and Signable we are able to check identities, credit scores, references and sign all tenancy documents electronically. Prospective tenants and landlords discuss the details of an upcoming tenancy with their relevant representative from our team over the phone or on Zoom. Tenants will visit our office to safely collect keys on the day of move in but that is the only required face-to-face meeting.

Our Office is Closed to the Public but Open for Key Collection

We have a smaller team than usual working in our office with the rest of our team working from home when they are not out visiting properties. We’re delighted to welcome customers back to our office for face-to-face meetings but please let us know before you come in so that we are ready to receive you. Our phone lines and electronic written comms are all working as normal.

New Landlords

If you have a property that you would like Umega to manage then we are ready to help. All of our new client onboarding can be done remotely and we’ll be delighted to come out and meet you at your property anytime. Please get in touch.