Please send a STAND OUT cover letter with your application, letting us know what you can bring to Umega and why this role is for you. We’d also love to hear your thoughts on how we can continue in our mission to smash negative stereotypes of letting agencies (applications without covering letters will not be considered).
If you love working with a wide variety of different people and looking for every opportunity to go above and beyond to deliver outstanding service this could be the role for you. Due to an internal promotion we are looking for a warm and friendly people person to be the smiling face at our busy reception and offer amazing service to our new tenants during their application process. It’s no problem if you don’t have property experience (we can teach you that bit), what matters to us is you are super passionate about customers and you’re excited about being an amazing ambassador for Umega Lettings.
You will be administering and organising new tenancy applications – working closely with our team of Lettings Negotiators to ensure all applications are handled swiftly and accurately, keeping everyone updated as you go. You’ll need great attention to detail as you’ll be vetting references, creating tenancy agreements and checking these are all signed accurately, and you’ll be working closely with various other departments to make sure everything is in place to get all new tenancies off to a great start. You’ll spend some of your time on our reception desk too, so a big smile and friendly face to greet all our customers is important too – everyone that comes through our doors should be made to feel welcome from the moment they see you!
ROLES AND RESPONSIBILITIES
- Processing applications for new tenancies
- Handling sensitive information including reference and credit checks
- Accurate preparation of tenancy agreements
- Using various property software
- Updating council and utilities following tenant changes
- Welcoming and assisting customers in the office
- Booking keys in and out
- Mail and delivery processing
- Stationary ordering
- General housekeeping
WE ARE LOOKING FOR
- Keen attention to detail
- A fantastic team player
- Great customer service skills, proven experience is preferred
- Ability to multi-task
- A pro-active approach to self-development
WHO WE ARE
Umega Lettings is a forward-thinking company and our four core values make Umega a great place to work;
OPEN – Share information & ask for help
POSITIVE – Look for solutions & work together
PLAYFUL – Bring your personality
PROGRESS – Ask questions & challenge convention
This role involves being an important part of our busy and exciting letting business. We hold high standards and work in a way that mean our clients love dealing with us. We run open-book management and ensure that everyone who works here receives a business education to support their career progression. An important aspect of this is using a share of profits to grow a staff owned property portfolio that you will help grow, manage and benefit from. We are a company that is progressing fast and have big, game-changing plans for the future. This is a great opportunity to play an important part in this journey.
Find out more about the little things we do to make Umega a great place to work here.
Starting salary: £18.5 – 20K, depending on experience
Please send your application to Danielle Kerr: [email protected]