Property Management Edinburgh is a competitive market. Umega Lettings provides award winning lettings and property management Edinburgh. We are one of the highest rated agents in the city and here are some of the reasons why;
Experience – we have over 12 years in business (10 years as Umega Lettings, 2 before that as Links Property Management) and we have a learning culture, continually reflecting and evolving, not just following what our competitors do but really working out what our customers want from a property management Edinburgh service.
Focus – We know the Edinburgh market inside out and we know property management; it’s our focus, unlike many competitors who buy and sell properties as well as rent them. We’re focus all our attentions on lettings and property management in Edinburgh and so we’re all experts in our field
Communication – the key to good property management is communication. Dealing with landlords, tenants, suppliers and neighbours the key to our success is keeping communication flowing at all times. One of the biggest complaints landlords and tenants make about their property management company is that they don’t hear from them or they take action without checking first (tradesmen turning up at a tenant’s door unannounced, money coming off a landlord’s statement when they didn’t know a repair had been done). We make sure we communicate as much as possible at all times. Often as long as everyone knows what’s going on they’re happy. It’s when they don’t hear something that the demons creep in!
Feedback – We regularly ask our customers what they think of us, asking them to rate us on a scale 1-10 and aiming for 70% of our customers to mark us 9 or 10 out of 10. 7 or 8 is not good enough in our view. We want to be the very best property management Edinburgh company so it has to be a 9 or a 10. We look at and react to every bit of feedback and we use this to constantly refine our service. Our transparency is one of the things that really sets us apart from a lot of our more closed competitors. We’ve got nothing to hide!
Technology – Over the next 5-10 years we’ll see the use of technology growing within the property lettings and management sector. In estate agency a lot of the work can be carried out online and so there will be an emergence of online estate agents. However for letting and property management agents you will always need ‘feet on the ground’ to carry out insepctions and to keep an eye on the condition of the property and the behaviour of the tenants. Technology will become helpful for many of the admin tasks in order to integrate these with cloud-based property management databases (ie thinks like; tenant application forms, landlord terms and conditions, online maintenance reporting, online landlord rent statements). Umega Lettings are at the forefront of this technology and open to new technologies which will make life easier for our landlords and tenants and the job more rewarding for our team
People – finally, and most importantly, it’s all about our people. Property management is a service business so we are only as good as our people. Yes, we’ve kissed a few frogs over the years but we learn, learn, learn and we really do have a fantastic team at Umega Lettings. We work hard to recruit, develop and reward our team so that they in turn take care of our customers. We want to build long-term relationships with our team so they can build the same long-term relationships with our customers. If our team love what they do, our customers will love what we do. It’s simpe!
You can take a look at our customer reviews at ALLAGENTS or just search for us on GOOGLE and you’ll see what our customers think of us. We’re proud of our transparency and of what our customers have said about us for the world to see!
For more information on our property management Edinburgh services please email us at [email protected] or call 0131 221 0888 and one of our expert team will provide you more information on our services.