Please send a STAND OUT cover letter with your application, letting us know what you can bring to Umega and why this role is for you. We’d also love to hear your thoughts on how we can continue in our mission to smash negative stereotypes of letting agencies (applications without covering letters will not be considered).
Are you the customer service superhero Umega Lettings needs?
We’re looking for a positive people person who has an amazing ability to build rapport and loves meeting a variety of people on a daily basis. If you strive for outstanding performance at every turn and see challenge as a chance to shine, then read on for more information about this fantastic opportunity to join Edinburgh’s most exciting letting agent! We’re not your average letting business. We do things differently; we work hard, and we put our landlords and tenants at the heart of all we do.
This role sits within our Lettings Team, supporting our New Business Superheros who bring on a high volume of properties each month. You will be fully responsible for the marketing and lettings activity for new business properties allocated to you – this includes preparing and listing properties on the market, managing enquiries, arranging and carrying out viewings, providing regular quality feedback to landlords, managing rental offers, and negotiating tenancies with landlords and potential tenants. You will work closely with our New Business Coordinators to ensure our new landlords have the best possible start to their relationship with Umega. You’ll also work with our team of Letting Administrators who will process applications and references for your lets. You will be fully accountable for properties in your care during the marketing period, therefore you’ll be expected to keep on top of your workload, monitor interest and feedback for your properties, manage expectations of landlords, tenants and colleagues, and make sound decisions about the best course of action for the properties in your care.
We work hard to provide the best service for everyone whether they currently rent with us or are taking the next step to find their perfect new home. We will be launching an exciting new scheme to accommodate out of hours viewings. Therefore, you will occasionally be required to work outside of normal office hours to accommodate this.
ROLES AND RESPONSIBILITIES
- Managing properties during the marketing period;
- Accurately listing properties on the market
- Booking and conducting viewings efficiently and effectively
- Providing regular top-quality feedback to landlords about their properties
- Ensuring your properties are let within good timescales
- Negotiating tenancies;
- Provisionally vetting potential tenants
- Handling offers to let in a timely manner
- Negotiating lease terms with landlords and potential tenants
- Conducting move-in appointments with tenants
WE ARE LOOKING FOR
- Relevant customer service experience (minimum 2 years)
- Confidence dealing with a variety of people on many levels
- Exceptional customer service skills – proven experience is essential
- A great team player, and a confident solo worker
- Ability to multi-task
- Attention to detail
- A pro-active approach to self-development
- Full driving license required
WHO WE ARE
Umega Lettings is a forward-thinking company and our four core values make Umega a great place to work;
POSITIVE – Look for solutions & work together
PLAYFUL – Be yourself. Be professional, but have fun
OPEN – Ask for help & admit mistakes
PROGRESS – Question things & challenge assumptions
This role involves being an important part of our busy and exciting letting business. We hold high standards and work in a way that mean our clients love dealing with us. We run open-book management and ensure that everyone who works here receives a business education to support their career progression. As part of our employee development Umega uses a share of profits to grow a staff owned property portfolio that staff help grow, manage and ultimately learn and benefit from. We are a company that is progressing fast and have big, game-changing plans for the future. This is a great opportunity to play an important part in our journey.
Learn more about the little things we do to make Umega a great place to work here!
Salary: £19,000 – £24,000 p.a. depending on experience
Start date: As soon as you are available – we can be flexible
Apply by sending your CV and a covering letter letting us know exactly why you are the best person for this job to Emily: [email protected]